Welcome to Our Terms of Service

Thank you for choosing Jonara Serenity Loft as your trusted neighborhood shop. By accessing and using our website or purchasing from us, you agree to the terms outlined below. Please read these terms carefully to understand your rights and responsibilities as our valued customer.

Our Commitment

We are dedicated to providing you with reliable products, transparent service, and a shopping experience you can trust. Our team is here to support you every step of the way.

Using Our Website & Services

• You must be at least 18 years old or have parental consent to place an order.
• All information you provide must be accurate and complete.
• Unauthorized use or misuse of our site, including attempting to access restricted areas, is not allowed and may result in account suspension or legal action.
• All content, images, and materials on this site are the property of Jonara Serenity Loft and may not be reproduced without permission.

Placing Orders

1. Orders can be placed through our website, by phone, or in person at our store.
2. All orders are subject to product availability and confirmation.
3. You will receive a confirmation notice once your order has been reviewed and accepted by our team.

Prices & Payment

• All prices are listed in Philippine Peso (₱) and include applicable taxes unless otherwise stated.
• Payment options include GCash, bank transfer, cash on delivery, or other methods as notified on checkout.
• Orders must be paid in full within 24 hours of receiving a payment link to prevent automatic cancellation.

Delivery & Pick-Up

• We deliver within NCR, and delivery fees will be communicated during order confirmation.
• Estimated delivery dates may vary due to demand, weather, or other unforeseen circumstances.
• For pick-up orders, please wait for our staff to notify you that your items are ready.

Returns & Refunds

Please refer to our Refund Policy for detailed information on returns and refunds.

Privacy & Security

Your privacy is important to us. Please see our Privacy Policy to learn how we protect your information.

Limitation of Liability

We strive to ensure the accuracy of our website and services. However, Jonara Serenity Loft is not liable for any damages or losses arising from your use of our site, delays, or events beyond our control.

Changes to These Terms

We may update these terms from time to time. Continued use of our services after changes are posted means you accept the new terms.

Contact Us

If you have any questions or need clarification, please contact us:
+63 936 266 4981 | admin@jonaraloft.shop

Thank you for choosing Jonara Serenity Loft. We look forward to serving you!